Since 2004 there has been a rapid growth in the use of technology to support mobile working within Europe, this has been seen particularly in the UK through the explosion in online shopping and demand for home delivery/click and collect, and demand for digital media services for the home and workplace. Public services now utilise technology like never before.
Rugged handheld devices, used by a wide marketplace, have become very sophisticated offering a wide array of features to increase productivity and speed up data transfer. Devices now enable workers to connect into systems via WLAN/WWAN and WIFI, and carry out key tasks such as to scan and capture images, input data and even make calls. Capital expenditure has become equally as sophisticated, with the expansion of managed service providers who provide low total cost of ownership (TCO).
Organisations have been quick to adopt technology and to integrate devices into the mainstream of their day to day operations. The procurement process through managed service partnerships, linked into the device manufacturers, has boosted Mobile IT Operations and the arena has expanded rapidly.